Increase customer loyalty and sales of car parts with Progicar Multiparts
Progicar Multiparts is an order management and business control solution for Stellantis and Renault automotive parts distributors. Offer your customers high-quality service for their PR orders and build customer loyalty with a simplified after-sales experience.
Who is Progicar Multiparts for?
Centralize your customer order information
- Management of customer orders, shortages and telesales.
- Automation of returns, instructions, and warranties
- Quick update of replenishment dates
- Activity configuration and role management
- Customer portal management and sales promotion
White label
A PR order management portal for clients
Offer your customers a comprehensive interface and service
- Accurate order taking and delivery tracking (packing list)
- Quick and easy return request
- Tracking of missing items ( up-to-date restocking dates), instructions, and parts under warranty
- Access to accounting documents
- Indicators: a consolidated view (purchase volume by family, range, and associated revenue per month/quarter)
Customers
They trust us
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Centralization of information related to orders and returns
Partners
Connected to your everyday tools
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Immediate benefits
Increased sales
The comprehensive customer portal improves the shopping experience and enhances promotional offers, boosting sales and customer loyalty.
Customer satisfaction
Optimized order tracking enables customers to better plan their daily tasks. Both ergonomic and intuitive, it enhances their autonomy and efficiency.
Productivity
The reduction in calls and automation of tasks frees up operators' time for higher value-added tasks such as sourcing or telesales.
Simplifying tasks
By centralizing data in a single interface, you can streamline information exchanges and simplify your operators' tasks.
Go beyond the limits of traditional tools
Features that complement manufacturers' tools
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
Ensure complete traceability of your deliveries
Your customers can easily track the status of their orders, simplifying their daily planning, regardless of the tool used to place the order: the Progicar Multiparts portal, an external tool or a manufacturer's tool.
Automate your tasks and be more productive
Progicar Multiparts simplifies the work of call centers and operations. Thanks to the centralization of your data, you can manage your PR distribution activity with a single tool.
Empower your teams with a flexible and configurable tool
Progicar Multiparts is designed to be configurable according to a wide range of parameters to empower your teams (call center, operations, sales) autonomous.
Build customer loyalty with an enhanced experience
This ordering tool, designed for your customers, is intuitive and comprehensive, enabling rapid, digitalized exchanges with after-sales service.
In just a few clicks, your customers can place spare parts orders, track deliveries and make requests for returns, deposits and warranties.
Ensure complete traceability of your deliveries
Your customers can easily track the status of their orders, simplifying their daily planning, regardless of the tool used to place the order: the Progicar Multiparts portal, an external tool or a manufacturer's tool.
Instant view of order status: at a glance, your customers get a clear view of delivery status, returns and shortages.
Automate your tasks and be more productive
Progicar Multiparts simplifies call center and operational tasks. By automating and centralizing your data, you can manage your PR distribution activities using a single tool, eliminating the need for re-entry.
The software can be interfaced with tools such as DMS, WMS, carriers and call centers.
Progicar Multiparts has been developed to be configurable according to a wide
range of parameters to empower your teams (call center, operations,
sales).
From managing roles, customers, suppliers and users, to transport plans and returns rules, the software lets you customize and modify these fields to suit your specific needs.
Progicar Multiparts: the software dedicated to automotive spare parts distribution plates
A clear, easy-to-use interface
Visibility on promise dates
Automatically update the replenishment dates for missing parts, so you can keep your customers up to date on promise dates.
Accelerated and simplified returns
Automate returns processing to save time for both your teams and your customers, while keeping them informed at every stage.
Customer communication
On the portal, inform your customers about your plate news, promotional offers and incidents.
How do our customers make the difference?
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"Progicar Multiparts meets the needs of our auto parts distribution business. On the one hand, it allows our teams to be autonomous and save time in managing orders and operations. On the other hand, it ensures customer satisfaction through diligent tracking of order statuses. It is a key tool for our success."
Integration tool integration
Progicar Multiparts is an easy-to-use, easy-to-integrate SaaS software package for rapid deployment in your company.
Can be interfaced with :
Integration tool integration
Progicar Multiparts is an easy-to-use, easy-to-integrate SaaS software package for rapid deployment in your company.
Frequently Asked Questions
Find the answer to your questions
Does Progicar Multiparts replace the software provided by manufacturers?
No. Progicar Multiparts does not replace manufacturer tools. It provides a complementary service that allows you to centralize ordering operations, track orders, and simplify returns management from a single interface.
Who can subscribe to Progicar Multiparts?
Only PR distribution platforms can subscribe to Progicar Multiparts. They use it to provide an additional service to their customers, whether they are independent contractors, garages, or MRA.
Who uses Progicar Multiparts and who benefits from the solution?
Progicar Multiparts is a white-label solution for spare parts distribution platforms that will benefit distribution platforms and their customers (garages, MRA, and independent retailers). The software will be used by the call center and operations within the platform to process customer requests and facilitate daily tasks. This software translates into a white-label customer interface for platform customers (garages, motorcycle repair shops, and independent repair shops).
Are customers required to use Multiparts to place orders?
No. Orders can be placed via Multiparts or directly on the manufacturer's tools. Regardless of the channel chosen, Multiparts centralizes information to ensure complete and reliable tracking.
Is the software compatible with my tools?
The software is compatible with DMS, WMS, manufacturer tools, call centers, and transportation systems.
Is the software customizable and configurable?
Yes, Progicar Multiparts offers a high level of customization to precisely adapt to the needs of each plate. In particular, it allows you to configure return management rules, user roles, whether or not to automate returns, cut-offs, and many other elements essential to your organization.
Is support provided before and after Multiparts goes live?
Yes, absolutely. The Progicar team supports you every step of the way: scoping workshops are organized in advance to understand your needs, adapt the configuration, and train your teams. Deployment is gradual and controlled to ensure seamless integration with your processes. Once the software is up and running, our support team remains available to assist you with any technical issues, incidents, or questions.
Who maintains the Progicar Multiparts solution?
Application maintenance is provided directly by Progicar teams. We guarantee service continuity, bug fixes, and regular software updates with new features.
How long does it take to get the software up and running?
The timeframe may vary depending on the customer's project, but deployment is generally completed within a few weeks.
Is Progicar Multiparts compatible internationally?
Yes, Progicar Multiparts has been designed for international use and can be adapted to different markets.
Improve the management of your auto parts distribution platform
Start using Progicar Multiparts